QIFESS - Field Service Management System

FEATURES

Powerful Field Service Management

Complete field service solution that adapts to your workflow. Access all management tools seamlessly across all devices.

Real-time

Ticketing System

Manage customer requests with ease by creating, assigning, and tracking service tickets in real-time.

Secure

Master Database

Store and access all essential information in one centralized, secure database.

AI-Optimized

Work Schedule

Efficiently plan and manage technician schedules to optimize field operations.

Performance

SLA Monitoring

Track Service Level Agreements to ensure timely response and resolution.

Automated

Sparepart Management

Keep track of inventory, manage stock levels, and ensure availability.

Expense Track

Business Trip Module

Simplify planning and tracking of business trips including expenses.

✨ Revolutionary Field Service Solution

Why Choose QIFESS

Transform your field service operations with our cutting-edge platform. Experience unparalleled efficiency, complete control, and seamless collaboration—all designed to skyrocket your business success.

Easy To Configure

It is very easy to configure every time there is a new project and can be completed in a short time.

Quick setup process with intuitive interface design

Open API

Qifess support the software integration with external applications for data synchronization purposes.

Seamless integration with third-party systems

Multiproject & Multivendor

Qifess support multiple jobs and multiple customers with different business processes.

Manage multiple projects simultaneously with ease

Process Flexibility

Customizable processes to suit your project needs with flexible workflow management.

Adapt workflows to match your business requirements

Real-time Analytics

Monitor technician productivity and track positions in real-time from your dashboard.

Comprehensive reporting and analytics tools

Enterprise Security

Bank-grade security with advanced encryption and compliance standards for data protection.

99.9% uptime guarantee with robust security measures

Who need QIFESS?

QIFESS serves various industries and stakeholders with comprehensive solutions for field service management and operational excellence

Field Service Company

QIFESS empowers field service companies with comprehensive workforce management, real-time tracking, and automated scheduling to optimize on-site service delivery and customer satisfaction.

Network/ICT Service

Specialized solutions for network and ICT service providers to manage infrastructure maintenance, network monitoring, and technical support operations with precision and efficiency.

Surveyor

Advanced tools for surveying professionals to manage field data collection, project coordination, and client reporting with GPS integration and mobile data capture capabilities.

Sales Tracking

Comprehensive sales force automation and tracking system to monitor sales activities, manage territories, and optimize sales performance across your organization.

For Customer

Manage SLA
Tracking Status on Issue
Closure

For Employee

Transparent Performance
Benchmark
Career Development
Reporting

For Company

Quality Control
Productivity & Efficiency
Resources Management
Status & Accountability
Reporting & Analytics

Frequently Asked Questions

Get answers to common questions about QIFESS Field Service Management

What is QIFESS and how does it work?

QIFESS (Qualita Indonesia Field Service System) is a comprehensive field service management solution. The system enables companies to manage field operations in real-time with features including technician tracking, automated scheduling, work order management, and deep analytics to improve operational efficiency.

Is QIFESS suitable for small and medium-sized businesses?

Yes, QIFESS is designed to be scalable and flexible. Whether you're an SME with 5-10 technicians or a large company with hundreds of field technicians, the system can be customized to meet your business needs and budget with various service packages available.

How does the real-time tracking system work in QIFESS?

QIFESS uses GPS technology and a mobile app to track technician locations in real-time. Managers can view team positions, job status, and estimated completion times. Technicians can check-in/check-out, update progress, and send reports directly from the field through the mobile application.

Is company data secure in the QIFESS system?

Data security is our top priority. QIFESS uses 256-bit SSL encryption, daily automatic backups, secure cloud servers, and has ISO 27001 certification. All customer data is stored in certified data centers in Indonesia with compliance to data protection regulations.

How long does QIFESS implementation take?

QIFESS implementation can be completed in 2-4 weeks depending on business complexity. The process includes: initial consultation (1-2 days), system setup (3-5 days), data migration (2-3 days), team training (2-3 days), and go-live with full support. Our support team will assist during the transition period.

Can QIFESS be integrated with existing systems?

Yes, QIFESS has robust APIs for integration with various systems such as ERP, CRM, accounting software, and inventory systems. We also provide specialized connectors for popular software like SAP, Odoo, and Accurate. Our technical team will assist with the integration process.

What is QIFESS's pricing model?

QIFESS offers flexible pricing plans tailored to your business needs. We provide detailed pricing information during our consultation process to ensure you get the best value for your investment. Start with our free trial to experience the full system capabilities before making any commitment.

Are training and support available?

QIFESS support team is available 24/7 through phone, email, and live chat. We provide comprehensive training for admins and users, complete documentation, video tutorials, and regular webinars. Enterprise clients also get dedicated customer success managers and access to our user community forum.

Can I try QIFESS before subscribing?

Absolutely! We provide a 7-day free trial with full access to all features. No credit card required to start. Our team will also provide a personal demo and assist with initial setup. After the trial, you can choose the plan that suits your needs or consult for a custom solution.

Ready to Transform Your Field Operations?

Join hundreds of companies already using QIFESS to optimize their field service management.

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Seamless Field Service Management.In Real-Time.